Frequently Asked Questions

You can book directly on our website, call our 24-hour reservations team, or email reservations@hotelaerion.com. Members of Aurion One enjoy exclusive rates when booking directly with us.

Cancellation policies vary by hotel, season and rate type. Most flexible rates allow free cancellation up to 24-72 hours before arrival. Specific terms are confirmed at the time of booking.

Yes — all of our hotels offer airport transfers. The service is complimentary for Aurion One Plus and Prestige members. Other guests may arrange transfers at preferred rates through our Concierge.

Standard check-in is 2:00 PM and check-out is 12:00 noon. Aurion One members enjoy flexible check-in and check-out timings, subject to availability.

Yes — children of all ages are warmly welcomed at our hotels and resorts. We offer dedicated children's amenities, kids' clubs at select properties and personalised family experiences.

All of our hotels offer rooms designed for guests with limited mobility. Please mention your requirements when booking so we can confirm the most suitable room for you.

Aurion One is our distinctive guest recognition programme that guarantees personalised benefits — member-only rates, complimentary upgrades, dining savings and more — from your very first stay. Enrolment is complimentary.

Yes — Aurion Hotels gift cards are available in a range of denominations and can be used across our hotels and resorts. Visit our Gift Cards page or speak with our reservations team for assistance.